Call Center solution

Cloud Hosted Predictive Auto-Dialer for a Call Center

Predictive Auto Dialer offers an enterprise-grade Call Center Suite. This includes a predictive dialer with its own real-time agent web client application that can be added to the Web-Mob IP PBX and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio or one-call-at-a-time. It can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or for closer calls coming from fronters. It can also allow for remote agents that may only have a phone.

Predictive Dialer Features:

  • The ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc.
  • Ability to set a campaign to auto-dial and send live calls to available agents.
  • Ability to dial predictively in a campaign with an adaptive dialling algorithm
  • Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session
  • The ability for agents to log in remotely and have calls redirected to any phone number
  • Ability to start and stop recording an agent's calls at any time
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese